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The purpose of this Privacy Policy is to inform you about how LP HOTELES S.A. with RUC 20606790890 and domiciled at Jr. Mariscal La Mar N°991 - 7th Floor, Magdalena del Mar, Lima; carries out the processing of Personal Data that it collects independently through the different electronic forms available on the website, applications and other electronic environments available to LP HOTELES S.A., including the consents granted by telephone or other forms of communication in which refer to this Privacy Policy.
At LP HOTELES S.A. we are aware of the high regard for the privacy of our guests, booking customers and of all those people who are interested in our products and services (hereinafter "Users"). Being consistent with this consideration, we are committed to respecting your privacy and protecting the confidentiality of your private information and personal data. And that is why the objective of this privacy policy is to make our Users aware of the way in which personal data is collected, processed and protected, defined according to Law No. 29733 Personal Data Protection Law. The purpose of the website is to publicize the products and/or services marketed by LP HOTELES S.A., manage the contracting of services and/or products marketed by LP HOTELES S.A. and provide information about the services and/or products that LP HOTELES S.A. sells, as well as provide other types of information that we believe may be of interest and create a communication space for Users.
In order to provide products and services, LP HOTELES S.A. informs Users that, under current regulations (Law No. 29733 and its regulations), it is authorized to process personal data provided physically or digitally by the User or to which LP HOTELES S.A. legitimately accesses your personal information. This includes personal data provided in the future by Users, or those generated by LP HOTELES S.A. under the provision of services. In this sense, LP HOTELES S.A. requires the free, prior, express, unequivocal and informed consent of the owner of the personal data for the treatment thereof, except in exceptional cases expressly established by Law. Therefore, LP HOTELES S.A. does not require consent to process User information obtained from sources accessible to the public, free or not; Likewise, you may use your personal data from non-public sources, provided that said sources have the User's consent to process and transfer such personal data. The User undertakes to keep his information permanently updated during his relationship with LP HOTELES S.A., for the correct execution of the services. In some cases, the personal data collected by LP HOTELES S.A. is mandatory; consequently, the refusal to supply them could make it impossible to achieve the purposes set forth in this Policy. I declare that I am informed that the authorization provided will last as long as my contractual, commercial and/or any kind of relationship with LP HOTELES S.A. remains in force and for up to ten (10) years after its termination. In this case, my Personal Data will be stored in the database of LP HOTELES S.A., registered in the National Registry for the Protection of Personal Data under the name "Guests". In the event that the User makes a reservation for accommodation services with LP HOTELES S.A., the authorization provided will last for up to ten (10) years from when I gave my consent. In this case, my Personal Data will be stored in the LP HOTELES S.A. database, registered in the National Registry for the Protection of Personal Data under the name “Reserve Customers”.
Users are informed that the personal data that they introduce in the forms that they may find under “Contact us” in the web site will be processed by LOS PORTALES in order to respond to their comments and to contact such Users, who will abide to this Privacy Policy. The Laborum Company will process the personal data and the information the Users may provide under “Work with us”. LOS PORTALES has a service agreement with the Laborum Company in order to facilitate the hiring management of the employees to cover the job openings. The management and the processing of this information and of the personal data provided will be regulated by the “Terms and Conditions” established in this web site, whose e-mail address is http://static.laborum.pe/laborum-condiciones-generales-de-uso.pdf.
LP HOTELES S.A. will treat the information provided by the User in order to execute any contractual, commercial and/or relationship of any kind, that it maintains and/or will maintain with the User, to collect the personal data of the guests, obtained through the e-commerce, web platforms and at the hotel reception, so that accommodation services can be provided, attend customer communications, carry out loyalty activities, as well as for statistical and/or analytical purposes, and/or customer behavior and / or to evaluate the quality of the service provided. For the development of the purposes mentioned in the previous paragraph, LP HOTELES S.A. may transfer your personal data to providers nationwide such as: Los Portales SA, by virtue of a management contract with LP HOTELES S.A., through which it provides you with an evaluation and monitoring compliance with personal data protection regulations; and international providers such as: Microsoft Azure (United States) for the cloud storage service provided by Azure; subjecting all of these to the same obligations and security, technical and legal measures described in the Law and the Regulations. In the event that the User makes a reservation for accommodation services with LP HOTELES S.A., the Personal Data of the Users will be processed in order to collect the personal data of the reservation clients, obtained through electronic commerce and on web platforms, to deal with room reservations, perform customer service, perform commercial management, as well as for statistical and/or analytical purposes to assess the quality of the service provided. For the development of the purposes mentioned in the previous paragraph, LP HOTELES S.A. may transfer your personal data to providers nationwide such as: Los Portales SA, by virtue of a management contract with LP HOTELES S.A., through which it provides you with an evaluation and monitoring compliance with personal data protection regulations; and international providers such as: Microsoft Azure (United States) for the cloud storage service provided by Azure; subjecting all of these to the same obligations and security, technical and legal measures described in the Law and the Regulations. LP HOTELES S.A. makes available to the User digital channels and call centers for the attention of queries. Through these channels we collect the necessary personal data from the User in order to support, supervise and improve User support processes, investigate, manage and resolve queries and doubts, in accordance with current applicable regulations and the provisions of regulatory bodies, government entities and official investigations. Similarly, the information may be transferred to the authorities or third parties authorized by law under current national and/or international regulations (including Law No. 29733, its regulations and those that modify or replace them, as well as those linked to the authorities that oversee the work of LP HOTELES S.A.).
Optionally, your personal data may be used by LP HOTELES S.A. for the following purposes: - Offer of products or services and promotions by LP HOTELES S.A. - Offer of products or services and promotions by the following companies nationwide: Los Portales S.A., Los Portales Estacionamientos Operadora S.A., Los Portales Estacionamientos S.A., Concesión Estacionamientos Miraflores S.A., Inversiones Costa Norte S.A., Los Portales Departamentos S.A.C. The User may at any time revoke the expressly granted consent.
Users may direct their request to exercise their rights in the terms established by the Regulation of Law No. 29733, by sending us an email to the following address: derechosarcounh@losportales.com.pe, with the reference: "Data Protection”, attached the following documents: a) ARCO Rights application, duly completed and signed. You can download the format here. b) Simple and legible copy of your National Identity Document. c) In case of acting through a representative, attach a Power of Attorney with a notarized legalized signature not older than 30 days and a copy of the representative's National Identity Document. d) Others, if you consider it necessary to add more information to support your request.
LP HOTELES S.A. has a video surveillance system in its facilities nationwide for their safety. The administration of our video surveillance system complies with the personal data protection regulations and is governed by the provisions of this Policy, insofar as they are applicable to it. Likewise, LP HOTELES S.A. has adopted the levels of security and protection of personal data legally required, and has installed all the means and technical measures at its disposal. The information captured through our video surveillance systems will be kept for a period of 30 days and will be managed in the LP HOTELES S.A. database, registered in the National Registry for the Protection of Personal Data under the name “Video Surveillance”.
The LP HOTELES S.A. Web Privacy Policy has been updated on 14 from august to 2023. LP HOTELES S.A. reserves the right to modify its Web Privacy Policy in the event that there is a change in current legislation, doctrinal, jurisprudential or due to its own business criteria. If any change is made to this Policy, the new text will be published on this same website, so Users are recommended to review it periodically.
The following conditions regulate the information and the use permitted of the Web site with URL http://www.losportales.com.pe, that the corporation LOS PORTALES S.A, hereinafter identified as “LOS PORTALES”, provides to customers, suppliers and other Users of Internet, hereinafter identified as the “Users”. The web site has been created and designed with the aim of advertising products and services that we market as well as to provide information about them, and to facilitate any other type of information that we believe can be of interest, thus creating a communication space for the Users.
The access to the web site and the browsing imply acceptance, without reserves, of all the conditions included in this document. The use of given products and or services offered in this web site will also abide to the particular conditions foreseen in each case, which will be understood as accepted just by the use of these products and/or services.
The User undertakes to perform a correct use of the web site pursuant to the current Peruvian legislation and to the conditions established in this document. The User will respond before LOS PORTALES or before third parties for any damage and/or loss that may arise due to the non-compliance of such obligations. The use of the web site with intentions to damage goods or interests of LOS PORTALES or third parties or that may overload, damage or disable networks, servers and other data processing equipment or products and information-technology applications of LOS PORTALES or of third parties, is strictly prohibited. LOS PORTALES reserves the power to make, at any time and without prior notice, the changes and the updates of the information contained in the web site that may be pertinent, as well as of its set up and presentation and its Conditions of Use. The provision of the service of the Web site has a limited period at the time the User is on-line or connected to any of the services provided. That is why, we suggest the Users to read these Conditions of use carefully every time they try to enter and make use of the web site, since they are subject to changes. LOS PORTALES does not guarantee the absence of disruptions or errors in the access to the web site or to its content, nor if it is updated. LOS PORTALES will carry out, provided that this does not imply causes that make it impossible or of difficult execution, and as soon as it is informed of the errors, disruptions or if the contents are not updated, all those necessary tasks to solve those errors in order to reestablish communication and to update the contents. Both the access to the web site as the non-authorized use of the information is the exclusive responsibility of the person who performs it. LOS PORTALES will not be liable for any consequences, damage or loss that may arise from this access or use. LOS PORTALES shall not be liable for any security breach that may arise from the possible damages in the User’s computer system, his files or documents, due to: the presence of malicious software in the User’s computer used to connect to the web site contents, of a browser malfunction, or the use of outdated versions of the browser. LOS PORTALES shall not be liable for the contents linked from the web site, provided that they are someone else’s, neither guarantees the absence of malicious software nor other elements in them that may produce changes in the computer system, in the User’s documents or files, waiving any responsibility for the damages of any type caused by this reason. If any User considered that the content or the services provided by the Web site links are illegal or they damage goods or his own rights or those of a third party, and that this may involve the payment of a compensation, he will have to notify LOS PORTALES.
If a User considers that there are facts or circumstances that reveal the illegal character of the use of any content and or of the realization of any activity on the Web site, and particularly, the violation of intellectual or industrial property rights or other rights, will have to notify LOS PORTALES with the following information: Data of the person or entity submitting the claim: Name, address, telephone and email address. Description of the supposed illegal activity carried out in the Web site and particularly, when it is about a supposed violation of rights, the specific and concrete indication of the protected contents as well as its location in the Web site, and the facts or circumstances that reveal the illegal character of this activity. Handwritten signature or equivalent, with the personal data of the holder of the rights supposedly infringed or of the person authorized to act on his behalf.
The following information is provided to the internet users so they may forward their requests, issues and complaints: Name: LOS PORTALES S.A E-mail: datospersonales@losportales.com.pe.
For all purposes, the access to the web site does not require the previous subscription or registration of the Users. LOS PORTALES conditions the use of access to the private part of the web site to customers and suppliers, by means of the entry of a user and password that LOS PORTALES facilitates directly. In order to contact THE LOS PORTALES by email, it is necessary for the User to facilitate his data by using a form. The data facilitated by the User will be inputted in a database, which will be processed according to the Privacy Policy that can be found in this web site.
Establishing a link to the web site implies the existence of past or current relations between LOS PORTALES and the owner of the web site where it is established. It implies for LOS PORTALES neither acceptance nor the approval of its contents or services. Any other use of the contents of the web site in favor of non-authorized third parties is strictly prohibited. LOS PORTALES does not assume any responsibility for the information contained in third-party web sites that one may access through links or search engines from the Web.
LOS PORTALES is the holder of the intellectual property rights that refer to its products and services, regarding third-party references. The reproduction, alteration, distribution, public communication, availability, extraction, reuse, or the use of any nature, by whatever means possible or procedure, of any of them is prohibited, except in the cases in which the holder of the corresponding rights authorizes it. The non-authorized use of the information contained in the web site, its resale and the damage to the intellectual property rights of LOS PORTALES will give rise to the liabilities established. The Users will have to respect all the intellectual property and industrial rights in the web site.
All of the information regarding the processing and the protection of the personal data facilitated to us are in our Privacy Policy.
All of the information in the cookies in general and in the ones used in the web site specifically is in our Cookies Policy.
The current Web use conditions will be interpreted in accordance with the current Peruvian legislation on the matter, which will be applicable alternatively in everything that has not been foreseen. For the resolution of all the disputes or issues related to the web site or the activities developed in it, the current Peruvian legislation shall apply. LOS PORTALES and Users specifically shall abide to it, with express waiver to any other jurisdiction. The Courts and Tribunals of the Judicial District of the City of Lima shall be competent to resolve all of the conflicts derived or related.
The current Web use conditions will be interpreted in accordance with the current Peruvian legislation on the matter, which will be applicable alternatively in everything that has not been foreseen. For the resolution of all the disputes or issues related to the web site or the activities developed in it, the current Peruvian legislation shall apply. LOS PORTALES and Users specifically shall abide to it, with express waiver to any other jurisdiction. The Courts and Tribunals of the Judicial District of the City of Lima shall be competent to resolve all of the conflicts derived or related.